Current Scams to be aware of:

  • Elderly lady selling classic car for a fraction of the cost: Scam tells users that elderly lady's husband passed away and she needs to unload car. Acts like she does not know what it is worth. They suggest using PaySAFE but the email DO NOT come from PaySAFE. They will send you instructions to wire funds to an individual account acting as legal custodian. Often the wire instruction will be for a foreign bank (non-USA) THIS IS A SCAM!
  • SUB-Lease agreement: Scammer tries to sub-lease an apartment using an escrow service. PaySAFE DOES NOT do sub-lease agreements. THIS IS A SCAM

Fraud Awareness

There is no foolproof way to prevent fraud, but awareness is your best defense. Please review our tips below, and use your best judgment in all transactions.

  • PaySAFE will NEVER send you funding instructions via email. You can only access funding instructions through our website www.PaySAFEescrow.com while securely logged in.
  • PaySAFE DOES NOT use Western Union or Moneygram.
  • PaySAFE only communicates from email addresses ENDING with @paysafeescrow.com. Examples: support@paysafeescrow.com, no-reply@paysafeescrow.com
  • We’re available at 1-877.638.1518 to speak with you in-person and answer any additional questions.
  • PaySAFE DOES NOT do sub-leasing or rental apartment escrow contracts. If someone says they are using us, then it is a SCAM

Craigslist Fraud Awareness

Craigslist is a LOCAL marketplace for people and businesses to list items for sale. If the buyer is from out of state, there is a high chance of fraud.

Top Craigslist fraud awareness tips:
  • Always meet the seller in person and inspect the goods personally.
  • Never use Western Union or Moneygram to send payment prior to receiving the item. Use traceable money transfer options like PayPal or Credit Card.
  • Listen to your mother: If it sounds too good to be true, it probably is.
  • Be leery of international money transfer requests. These scams are generally geared toward military personnel and their families.
  • Always talk to someone via phone and document the number you call. Most scammers want to converse only via email and will rarely give out phone numbers.

Buying any item you find online is a lot like buying through a classified ad in the newspaper. In either case, use your best judgment and follow these recommendations:

Know the item's market value

Be suspicious of any items priced significantly below market value. If it sounds too good to be true, it probably is.

Have the item inspected

The condition of any item can vary greatly - from perfect to needing complete restoration. Having your potential purchase inspected by a neutral third party of trusted industry expert can help paint a more accurate picture of item’s condition. While it won’t guarantee your purchase is free of issues, it will help to ensure that you aren’t caught completely unaware.

For items like cars or boats, schedule an inspection with a professional mechanic or an inspection service if the item is not in your area. Fine art or collectables should also be accompanied by an appraisal or certificate of authenticity.

For more information, check the fraud prevention section of our blog for additional tips on how to spot potential issues with a variety of items including jewelry, titled vehicles and other items.

Confirm contact information

Before you send any payment, verify the seller's street address and phone number - an email address is not enough. ZIP codes, area codes and addresses should match up. Be wary if information doesn’t check out or if the seller is located overseas.

Use email wisely

Avoid sending sensitive personal or financial information (such as your social security number, credit card number or checking account number) to a seller via email. Remember that email communications are not secure and can be easily forwarded to others.

Get a detailed receipt

Ask the seller for a receipt that states whether the item you’re purchasing is being sold with a warranty or in "as is" condition.

Get all the paperwork

Make sure you know what's required in your state to transfer the title or registration for any item that you want to purchase.

How to report Fraud cases

Help us stop fraud. If you receive a suspicious email or are suspect you may be the victim of a scam, email us and law enforcement right away.

Step 1: If you are the victim of a scam, please email us with as much information about your particular situation as possible.

Step 2: Forward any suspicious emails to us immediately at support@paysafeescrow.com. Don't change the subject line or send it as an attachment because doing so could prevent us from identifying trends and preventing similar scams. To speak directly to a us, call 1-877.638.1518 (Mon.-Fri. 9 a.m.-5 p.m. CST).

Step 3: File a complaint with the Fraud Complaint Center to inform federal and state law enforcement agencies. We strongly recommend that you report fraud to local law enforcement as well.

PaySAFE investigates all submitted reports in an effort to protect our customers against future fraud. We support law enforcement agencies in the prosecution of Internet criminals and work diligently to prevent fraud.

Internet Fraud Resources

Visit the sites below to learn more about Internet fraud.

Internet Fraud Complaint Center (IFCC)
Internet Fraud Preventive Measures

Better Business Bureau (BBB)
Be a Smarter Consumer

Federal Trade Commission (FTC)
Practical Tips to Help You Be on Guard Against Internet Fraud

Securities & Exchange Commission (SEC)
Fake Seals and Phony Numbers: How Fraudsters Try to Look Legit

National Insurance Crime Bureau (NICB)
Search Database for Vehicles Affected by Recent Hurricanes

Department of Motor Vehicles
Contact Your State Department